Unpound
Terms & conditions
Last updated 27 October 2026 · version 2026-10-27
These terms are the agreement between you and Unpound ("we", "us") about your use of the Unpound app. We make them available before you create an account. By creating an account, you accept them.
Kai Vijzelaar, trading as Unpound
De Slufter 4
1771 JB Wieringerwerf
The Netherlands
Chamber of Commerce (KvK) number 42128648
VAT identification number NL005517249B05
support@unpound.com
Unpound is not medical advice
This is the most important paragraph here. Unpound counts what you tell it and estimates an energy target from figures you supply. It is a record-keeping tool, not a clinician. It does not diagnose, treat or prevent anything.
Do not use it to make medical decisions. Speak to a doctor or a dietitian before changing your diet if you are pregnant, breastfeeding, under 18, managing a condition such as diabetes or an eating disorder, or taking medication that interacts with food or with body weight. If you are worried about your relationship with food or with your weight, please talk to someone about it rather than to an app.
Your account
You need an account, created through Sign in with Apple. Keep access to that sign-in secure; anyone who has it has your diary. You must be at least 16. One person, one account, and the account is yours alone.
The subscription
Unpound is paid for by subscription: €24.99 a year or €2.99 a month, renewing until you cancel. The App Store shows the price in your own currency. There is no separate free version with fewer features.
Without a subscription in force — before you start one, or after it ends — you can still set up your account, read everything you logged, export it and delete the account. Adding to your diary needs a subscription.
Where the store offers it, the first fourteen days are free for a new subscriber. Whether it applies is Apple's decision and not ours: it gives it once per Apple Account rather than per Unpound account, so if you have subscribed before you may not be eligible. The free period is part of the subscription, not something separate from it. You subscribe, the store charges nothing for the first fourteen days, and after that the subscription continues at the full price and renews automatically until you cancel it. To avoid being charged, cancel before the free period ends; the deadline is in the list below. Cancelling during the free period costs nothing and leaves you access until it runs out. Before you subscribe, the app and the store show the price, the free period, the billing period and the automatic renewal.
- The seller identified at checkout — for App Store billing, an entity of Apple — sells and collects payment for the subscription on its own account; we do not. The price shown in the app is the price that store will charge, in your own currency and including any applicable tax.
- A subscription renews automatically at the end of each period until you cancel it with the store. Cancel at least 24 hours before the free period ends to prevent it becoming a paid subscription. The renewal date and any cancellation deadline shown by the store at purchase or in your subscription settings control.
- Cancel with the store that sold it. On iPhone: Settings, your name, then Subscriptions. Cancelling stops the next renewal; access continues until the period you have paid for runs out.
- Deleting the app does not cancel a subscription, and neither does deleting your Unpound account. Only the store can do that, and only from the screen above.
Refunds
Payments and ordinary refund requests are handled by the store where you bought the subscription. Apple: reportaproblem.apple.com. This does not limit any rights you have against us or the store under EU and Dutch consumer law.
Price changes
If the price changes, the store will tell you before the change takes effect and the increase will not apply until you agree to it or your subscription renews after the notice period, whichever your local law requires. You can always cancel instead.
Cooling-off period
As a consumer you have fourteen days to withdraw from a subscription without giving a reason. Apple sells the subscription, so you withdraw with Apple: at reportaproblem.apple.com, or through Apple Support. A free trial does not shorten that period. Whether anything is owed for service already provided follows the law and Apple's terms.
What you may and may not do
Use Unpound for your own personal, non-commercial purposes. You may not:
- resell, sublicense or redistribute the app or its data;
- extract the food catalogue in bulk, whether by scraping the app's interface or its underlying APIs;
- attempt to access another user's account or any part of the service you have not been given;
- interfere with the service or the servers it runs on.
What you write, and what you keep
The foods, weights and diary entries you enter are yours. We claim no ownership of them. To the extent that intellectual property rights subsist in the name, brand or nutrition values of a food you create, or of a correction or completion you propose for a catalogue product, you grant us a non-exclusive, royalty-free licence to store, process and display that information within Unpound to provide the service. That licence lasts while your account exists. A food you create with a barcode, and a proposal you send, are reviewed by us; if we accept one, the licence also covers publishing it in the shared catalogue for every user, and it lasts after your account is deleted. The published product carries no link to you. Do not put personal data in the name or brand fields. We otherwise process your entries only to run the service, as set out in the privacy policy.
Food data
We cannot guarantee that the figures in the packaged-product catalogue are correct. The packet in your hand is the authority. Where a figure is wrong you can propose a correction, which we check before the shared product changes, or add the product as your own food, which only you see.
Availability
We aim to keep Unpound running and will not promise it always will be. The service may be interrupted for maintenance, by a supplier's failure, or by circumstances outside our control. We may adjust features as the product develops, subject to your statutory rights and the section on changes below.
If the service does not work properly
You are entitled to a digital service that conforms to the contract and to necessary updates, including security updates. If the service does not work as you may reasonably expect, tell us. We will try to remedy the problem within a reasonable time and at no cost. If we cannot, or if the problem is serious, you may be entitled under applicable law to a price reduction, termination of the contract and a refund.
Liability
Nothing here limits our liability for death or personal injury caused by our negligence, for damage caused by our intent or gross negligence, for fraud, or for anything else that cannot lawfully be limited — including your statutory consumer rights, which override anything in this section that conflicts with them.
To the extent the law permits, we are not liable for loss that was not reasonably foreseeable when the contract was made. Our liability is otherwise determined by applicable law; this section excludes no mandatory right or remedy you have as a consumer.
Ending it
You can stop at any time: delete your account in Settings, under your account at the top, or from the page for it if you no longer have the app. In either case, we delete your account and data as described in the privacy policy. Cancel the subscription with the store separately — deleting the account does not stop a renewal.
We may suspend access or close your account for a material or repeated breach of these terms. We will tell you why beforehand and, where the breach can be remedied, give you a reasonable opportunity to put it right. We will not give advance notice where immediate action is reasonably necessary for security, to prevent fraud or abuse, or to comply with law. Where reasonably possible, you will have an opportunity to request your data before permanent closure. Closure does not limit any statutory right to a refund or damages.
An account that nobody has signed into for two years is erased, as the privacy policy describes, and this agreement ends with it. That does not happen while a subscription on the account is still renewing.
If we ever stop Unpound, we will tell you at least sixty days ahead, unless circumstances outside our control make that impossible. We will stop selling and renewing subscriptions, and Export my data keeps working until the end. You are entitled to a refund of any part of a period you paid for and did not get.
Changes to these terms
We may change these terms only for a valid reason, such as a change in law, a security requirement or a change to the service. A change will not impose additional cost. We will send you the new terms in a form you can keep before they take effect and explain what is changing and when. If a change has more than a minor negative effect on your access to or use of Unpound, you may end the contract without charge within thirty days after receiving the notice or after the change takes effect, whichever is later. That right does not apply if you can keep using Unpound without the change and at no additional cost, and the service remains in conformity with the contract. A change never limits rights you have already acquired. A change takes effect on the date in the notice; if you accept the new terms in the app before then, they apply to you from that acceptance.
Governing law
Dutch law applies. If you are a consumer, this does not deprive you of the protection of mandatory law in the country where you live. A dispute may be brought before any court that has jurisdiction under the mandatory rules for consumer disputes, including, where the law so provides, the courts where you live. Only for users acting outside their capacity as a consumer do the courts of Amsterdam have exclusive jurisdiction.
These terms exist in English and Dutch, and both are binding. Where they differ, the version more favourable to you applies.
Complaints
Write to support@unpound.com. We answer within fourteen days. If a complaint needs longer, we say so within those fourteen days and tell you when to expect an answer. A complaint about a charge or a refund goes to Apple, which takes the payment. If we cannot resolve it together, you can go to the courts described above.
Apple
Apple's standard Licensed Application End User License Agreement also applies to the app you downloaded from the App Store. These terms are between you and us, not Apple. Apple is not responsible for Unpound or its content, provides no support or maintenance for it, and does not handle claims about it; those come to us. Where Apple's agreement and these terms differ, these terms apply between you and us. Neither limits your statutory rights.