Delete your account

Your account and the data used to operate Unpound can be erased at any time, for no reason and at no cost. There are two ways to do it and they have the same effect.

Cancel your subscription first. Deleting your Unpound account does not stop renewal with Apple. On iPhone: Settings, your name, then Subscriptions, then Unpound.

From inside the app

Open Unpound and go to Settings, then your account at the top, then Delete account. You will be asked to confirm once. That is all of it — there is nothing to wait for and nothing to email.

Without the app

Write to privacy@unpound.com from the address on your account, or tell us the address your Sign in with Apple uses, so we can find the right account and no other.

It will be erased within 30 days, and normally within a few working days. You will get a message when it is done.

What is deleted

The following data is deleted from the active database:

• your profile — creation date, date of birth, height, biological sex and activity level;
• your current weight and every weigh-in, including those brought across from Apple Health;
• every food you logged, on every day, the days you marked complete, and your saved meals;
• your library and every food you entered yourself;
• how much you drank, and any movement mirrored from Apple Health;
• your training schedules, the sessions you ticked off and the sets you logged;
• your eating window, meal times, preferences and weekly maintenance figures;
• all subscription data — status, start and end date, product, store and transaction identifier;
• your Apple sign-in, your verified email address, the token Apple gave the app, and every session on every device.

This data is deleted from the database immediately and cannot afterwards be recovered through Unpound. Every session becomes invalid at the same moment, on every device — including a device that is offline at the time. We also ask Apple to end Unpound's access to your Apple sign-in. Unpound never stores the amount paid or your payment details.

This deletion does not immediately alter existing database backups. A copy may remain there, inaccessible through Unpound. If a backup is ever restored, every account deleted since it was made is erased again before the service is back in use. Backups are deleted after seven days, or thirty for one made before a change to the database; the privacy policy explains how they are handled.

What is not deleted, and why

Products published into the shared catalogue. If you added a food with a barcode, or proposed a correction to a product, and Unpound accepted it, the shared product stays: others may be using it. It never carried a link to you. A proposal still waiting for review stays in the queue without the link to you. Name and brand are free text. If you entered personal data there, the text itself may still be recognisable. Email us at privacy@unpound.com so that we can remove or replace that text.

A deletion marker. A keyed hash of the account's internal number and the time of deletion, kept in a separate database. It cannot be turned back into the account. It is there so that restoring a backup cannot bring the account back, and so that a subscription Apple keeps renewing for it goes to the new account you make with the same Apple Account.

A technical acknowledgement. For thirty days after a notification from Apple, only the message sequence number is kept. This prevents the same notification from being processed twice. It contains no name, account or subscription data.

Totals. Each night the server counts totals, such as how many people logged that day. They never held your name or account, and they do not change when you leave.

Apple's sales records. Apple sells the subscription on its own account and retains its own purchase records under its policies, possibly for longer where the law requires it to. We cannot delete that data on your behalf.

Your Apple Account and the subscription itself. Deleting Unpound does not affect them. Only Apple can cancel the subscription.

Take a copy first?

Before you delete, Settings, your account at the top, then Export my data gives you one file with your whole account in it — every entry, every weigh-in, everything you typed. Once the account is gone we cannot produce it.

Questions

privacy@unpound.com. What else we hold and why is in the privacy policy.